If you don't find answers to your FAQs here--email us here
[toggle Title="How do I add you as a FB admin to my FB page?"][fvplayer src="https://s3-us-west-2.amazonaws.com/seoexplanations/add-admin-facebook.mp4" width="550" height="309"].[/toggle]
[toggle Title="Do You Support Godaddy Hosting?"]In the past the answer would be a definite no; however, if you have godaddy hosting I will work with you. I recommend using hostgator.[/toggle]
[toggle Title="What if I don’t like my site? Will you give me my money back?"]This has never happened to us--NEVER--because if you don't like it--we bend over backwards to make sure you're happy with the design.
Oh back to the question--yes, you have 30 days to get your money back. If we host your site we will remove it from our servers. If you host it; you have to tear it down--of course if you don't this is on your conscience--not mine.[/toggle]
[toggle Title="My blog posts are not showing up in Internet Explorer–what’s wrong?"]If you copied direct from MS Word to your blog post–stray code will be pasted to your post. You need to copy from MS Word to notepad or wordpad and then paste to your blog…no stray code.
If you have already added posts with copy from msword and paste method; you’ll have to edit the posts and remove all the stray code. Click on the text tab within your post..you’ll see it…all that ugly code must go away.
If that doesn’t work send us an email at support@soaringaway.com[/toggle]
[toggle Title="Why do you recommend the blog platform?"]As opposed to a static page; it is one of the easiest platforms to learn.[/toggle]
[toggle Title="Can I add my own content?"]No, we require that you sign up for all of our affiliate products! Again, just kidding. Absolutely, it’s your website/blog. We hope you will add lots and lots of content.[/toggle]
[toggle Title="Will I receive an email when my site is ready?"]No, you must continually hit refresh on your browser to find out. ha ha, gotcha. Sure we’ll send you an email and you’ll receive a notification when we have loaded the blog platform.[/toggle]
[toggle Title="Why can't I just build my site on a ''freebie'' site?"]This is a trick question right? Because it SCREAMS, "I am not serious about my business!" If you want your potential clients/customers to take you seriously about your business–spend the money to have your own self-hosted blog–it is so well worth it.[/toggle]
[toggle Title="Are you going to advertise on my site?"]Yes, all over it! NOPE! We won't do that; however, we hope you will recommend us to all of your buddies. We do add the standard Site Design by Soaring Away at the bottom of your website.[/toggle]
[toggle Title="What's the difference between a blog and a website?"]Nothing really; except you the owner have more control over the content on your blog. It’s easier to edit and make changes. A blog platform gives the user more control over content.[/toggle]
[toggle Title="Will you host my website?"]We used to; however, we found that clients were not keeping their site updated. We now recommend Blue Label Hosting. He is affordable and reasonable. I created a video that shows you how to order hosting.[flowplayer src='http://simplehowtovideos.s3.amazonaws.com/blue-label-host-how-to-buy-domain-and-hosting.mp4' splash='https://soaringaway.com/wp-content/uploads/2012/12/video-graphic-for-simple-how-to-videos.jpg' autoplay=false] [/toggle]
[toggle Title="Do you accept credit cards?"]Yes, I use paypal and you can use your credit card to pay for your package/service.[/toggle]
[toggle Title="Do you have a website maintenance package?"]I don’t want to have to worry about backups, plugin updates, etc. Yes we offer a simple maintenance package–we like to call it Peace of Mind–click here.[/toggle]
[toggle Title="Is it hard to add or edit content on the website you create for me?"]Can you point and click? It is not hard. Click on add post and write until your heart’s content. I created a whole website dedicated to teaching you how to work in your blog.[/toggle]
[toggle Title="Can I call and talk to you?"]
hmmm, no I’m not a real person. This is a machine speaking. I wish I could do this for all; however, well I would be on the phone 24/7 and I gotta get my beauty sleep.
You can contact me via email support@soaringaway.com or my Contact Us page. Note: Coming Soon a help desk for all your support questions [/toggle]
[toggle Title="Will you come to my house (local only) and go over everything about my package with me?"]
This is a "toughy"; however, this is something we currently do not offer–as it would not be financially cost-effective.
My website prices are lower than my competitors so I can not offer this service. We have built 100′s of websites for businesses all across the nation and have found that using email and one or two phones calls does the trick.
If you feel that you need one-on-one time with me (local only) my current hourly one-on-one pricing is $95 a hour.
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[toggle Title="How long after the project is finished will you continue to support my questions and/or changes?"]After you sign off on your project–you’ll have 2 small change requests. After that my hourly consulting charge is $95 an hour--UNLESS you sign up for our "peace of mind package".[/toggle]
[toggle Title="When you post on Facebook what kind of posts do you add?"]Great question! When we first start with some clients they don't understand why we're NOT promoting their business in every post - well, it's because Facebook is a social platform. We actually try to follow Facebook's suggestions to the "T":
The following comes straight from Facebook's Post Best Practices - click here to read the full page.
Engagement will be different for every Page. However, we see that people respond well to the following types of posts:
Photos and videos: Bright, colorful images depicting human interaction are particularly successful. These could be photos of a seasonal menu, in-store event, new products arriving or people enjoying their experience with your product or service.
Facebook Offers: Bring people to your business with an offer they can claim and share with their friends. Posting discounts and promotions is a good way to get the attention of new and existing customers.
Questions: Asking questions encourages interaction and tells people their opinions matter. When you ask for feedback or thoughts, make sure to respond in the comments so people know you're listening.
Examples of successful Page posts include:
Fill-in-the-blank posts, which inspire engagement and encourage people to be creative. For example, you can create a fill-in-the-blank post such as My New Year’s resolution is _____. People who like your Page can then share their own New Year's resolutions as a comment on the post.
Posting a picture and asking people to come up with the best caption.
Asking questions to encourage people to respond and engage with your Page.
Exclusive content or news to get people talking about your Page and sharing content with friends.
Posting special offers, like discount codes or deals, just for the people who like your Page. This can increase loyalty and drive in-store traffic.
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